Wednesday, April 29, 2009

You've been warned, Comcast!

Welcome to the second installment of "You've been warned"! Today's episode, "Comcast"

My attempt to order the $10/12 months Limited Basic Cable promo was foiled this evening. When I got the to the customer rep. to confirm my setup appointment, the rep. told me the deal was for 6 months. When I corrected him, I was told that they can only process offers from the website. Right now, the only deal he could see was the Digital package for $29.99/mon. He asked where I had seen the offer. I told him it was a mailer, which I did not have in front of me (of course). While he "tried to get my help from customer service", he proceeded to offer me the Triple Play offer package, for a mere $114.99/mon. "Would you like to sign up for that?" Isn't that like walking into a car dealer and having the salesman say, "I know you are looking for a Focus, but would you like a Lamborghini instead?" DUH! If I could afford the $115 a month, WHY WOULD I BE ORDERING THE $10 PACKAGE!!!!

Excellent customer service Comcast.

Sunday, April 26, 2009

I almost forgot!

All day I've been bothered by the feeling that I was forgetting someone's birthday.....

Happy Birthday Roger!